FAQ

Thank you for shopping at B2B.COM. Online purchases made through B2B.COM are valid for exchange and return within 15 days from the receipt date. Submit a request for return/exchange on your order page and we will try our best to meet your request. Please Contact Us immediately if you need help. All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued. You are welcome to make an exchange as long as it is in stock or alternatively get a refund. This 15-day period begins on the day when you receive your purchase for goods, you can cancel this order for any reason and without penalty. Purchase Not Eligible for Return You must email us a picture showing the problem/defect after submitting the return/exchange request online. Return/Exchange Process We do not accept returned items that were sent back directly without notifying us first. Step 1: Please log in to your B2B.COM account to submit a Return/Exchange request on my Orders page. Step 2: After submitting the return/exchange request online, you will receive authorization and return address by email within 48 hours. Step 3: Ship the return package to our warehouse and input the return shipping info ( tracking No. & delivery company) on our website. Step 4: You will receive refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange. Partial Delivery and Missing Items B2B.COM products are shipped from different warehouses and in some cases we may have to split your order so that you can receive some of your items faster. Please rest assured, if the item is missing, we will resend it for free within the warranty period. Please do check your order and package contents carefully before signing for the package. Order Cancellation We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit a help ticket from Contact Us once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. Contact us If you run into any issues, feel free to drop us an email at ventas@bsk-factory.com. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.